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What should I do if my Wise account is closed due to suspected fraudulent activity while trying to send money to my wife?

Feb 18, 2025
4 days ago
Ken *********
ORIGINAL POSTER
Dont know if anyone elsehas encountered this problem. I recently tried to send my wife a small amount of money using WISE. After three days I got an email saying my account had been closed due to fraudulant activity, which is absolute nonnsense. I have spent several hours on the phone submitted a claim with them and they still have my money. I cannot seem to talk with anyone with any authority. Anybody else have this experience and any idea on how to get my money back. Disgusted by this.
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TLDR : Answer Summary
An expat expresses frustration after Wise closed their account due to alleged fraudulent activity while trying to transfer money to their wife. The original poster, who is still waiting for their funds to be returned, seeks advice from others with similar experiences and discusses related problems and potential solutions such as using other money transfer services or bank wire transfers. Commenters also share insights on dealing with money transfer regulations, account limits, and caution against scams, providing a broader context to the issues faced by users of international money transfer services.
Sonik ***********************
Contact your bank for help
Notme *******
Fuck wise forever. Choose Revolut. Same!
Ken *********
ORIGINAL POSTER
Update, I got an email. from them this morning saying they needed more information to reopen my account and they said to sigh in to my 😠 account. Upon doing so it said account closed
Martin *********
No. But ask your bank to refund the money
Bent *************
I had the same experience.
Raymond ******
Worse company in existence,my dard details were stollen in Bangkok,several thousand pounds withdrawn from ATM and virtually called me a liar and to make things worse closed my acc

Even though the their exceeded daily amount that wise set as a standard so my liability if correct limits were used ,but fell on deaf ears
Samuel ********
How much is a Small amount?

If You’re account is not used frequently especially with some higher amounts they will always freeze the money.

Next time just email wise before tell them you wanna transfer a big amount of money, then they will manually check it and nothing will get frozen
Ken *********
ORIGINAL POSTER
Sean **********
I Transfer by Bank wire. I will be going to check my Bangkok Bank account today. Hoping there is no problem .Update......Withdrew some today.
Martin *********
I stopped using Wise because of the large amount of complaints and their transfer fee went from $6 USD to $22 USD. I use Remitly now. Fee is only $1.99 and the net transfer is only about 50 Baht lower.
Ernesto *******
@Martin ********
remitly canceled my account a year ago without a reason. I would send over about $2,000 usd monthly without any issues. Then one day my transfer didn't go through after a week. They requested tons of documents to ensure I wasn't non compliant with their rules. I provided all, but they canceled my account.
Ruth *******
This is disturbing after they did a big push to have people use them almost like a savings account and hold their money there.
David *****
Did you get your money back that was in the account?
David **********
I use nab overseas transfer I send
*****
aud a week it happens in one day each time
Patrick ********
Been using Wise for years sending to my BKK account never a problem
Wayne ***********************
@Patrick *******
Me too, also to BKK, from US. Though lately used a new US bank and the transactions didn't go through—the money wasn't sent to Wise. Went back to using the old account and fine.
Jonnie *******
I blame Trump,,,, 😆
Ruth *******
@Jonnie ******
as valid as blaming “woke”. đŸ€Ł
Jennifer ******
Did you use the actual App or website? Some websites could be a fake site set up by scammers.
Stephen *********
Send Bitcoin private wallet. Cut out the third party.
John **********
Similar, and at end was caused by me at my end.

Openning mail I down loaded edge as recommended.

They wouldn't let it through sanctification. Wise stopped it as fraud etc.

Resolved by removing Edge. Went through in seconds.

Will address with Edge synchronizing when back off holiday
Jessie ******
I have

It took me 2 weeks

I got my $$ back in the end

Now I use XE

It's better
Nikki *********
We do direct bank transfers regularly from international accounts to Bangkok bank no problem at all so far.
Ernesto *******
@Nikki ********
yup me too. Until a third entity overseas prevented my funds from reaching my wife's thai bank account. You would think going from bank to bank wouldn't be a problem. But noooooo!!!
Nikki *********
@Ernesto ******
we have no problem from our RSA account and not sure why Bangkok bank said to you it can’t be done . Our money reflects within 1-2 hours . Try it out all your acc details are on the app . We do one big payment weekly just for bank charges and its been working fine for months .
Martin *********
@Nikki ********
I would love to be able to do that but Bangkok Bank told me they could not
Øyvind *************************
Paysend mutch better
Greg ********
I use World Remit. The absolute best. I GOT BANNED from Western union because they said I was sending too much money ov erseas. I was sending it to my Daughter who is studying overseas.
Johannes *******
@Greg *******
world remit also to invoice your clients?
Luke *******
Yes it happened to me about 5 years ago. Had been using them for years then out of the blue got the same thing. Couldn’t even log on to see how much money was in my account. Still have not received a penny..
Ernesto *******
@Luke ******
wow. Amazing how this nonsense is permitted. I used to have remitly, then one day they held my transfer. Asked for a bunch of documents to ensure it was a legal transaction. I complied with all their requests. Yet they didn't let my transfer go through. Luckily they returned my funds.
Kool *******
They are having to deal with ever advancing international anti money laundering laws that they have been circumventing for years.
Dave *******
....and this is exactly why I keep almost everything in stablecoins and Bitcoin. My money, my ownership, my power!
Terry *******
@Dave ******
đŸ€ŁđŸ€ŁđŸ€ŁđŸ€ŁđŸ€Ł
Terry *******
Still laughing at your crap
Dave *******
@Terry ******
. Doesn't bother me 😂
Dave *******
@Terry ******
You laugh but up from 20k BTC to 100K in 2 years.

Where fiat has lost 20% of it's purchase power since COVID
Daniele ***********
@Dave ******
yeah try to buy a condo with that
Dave *******
@Daniele **********
You mean like from here and many multiple other crypto real estate agents??

***************************************************
Glenn *****
Stephen *******
@Dave ******
Bit hard to spend though.
Michael *******
Maybe its a US specific problem, they probably don’t like banking upstarts like WISE , used WISE out of UK for many years, as have many friends here, with no issues


Ken *********
ORIGINAL POSTER
Thank you everyone for your helpful comments, greatly appreciated.
Mark ******
Also, your computer or phone could be compromised and they saw unusual login attempts and locked down the account.
Mark ******
I was never given a reason Wise closed my account years ago, why you think this would be an exception?
Kim *********
@Mark *****
if that was the case they would of course have told him
John ******
I had similar issues with them a month ago. Their customer service has gone in the toilet.
Wallace ******
Wise (Transferwise) Scam Victims says it all

Peter ***************
It happened with my business account. Their accountancy department is full of idiots who follow a script - Meanwhile their messages are delivered by even lower IQ. It took over 3 weeks to sort it. In the end I had to send my company tax returns to clear it all up
Dave *****
Banks around the world do this not just Thai banks if they are not satisfied with KYC/AML requirements.
Jeff *********
It’s gonna be sad if only the honest people are affected by this so called crackdown. I just did a transfer with wise with no problem. Hope you get it sorted soon.
Charles *******
Yes, Wise sucks.

But there are other companies that can o the job
John ********
@Charles ******
I've used Wise for ten years and only once had a bit of a problem, which was resolved in a couple of days. Normally my transfers have gone through in seconds, having said that, in those ten years I have only sent money to one account in Thailand, in the name of a Thai account holder. Wise's partner banks in Thailand are SCB & Kasikorn.
Charles *******
@John *******
All nice and well.

I am glad it works for you.

I had one transaction and they really screwed up.

I never used them again.

But I have seen many negative comments and reports here in various groups.

I am using a different company.
Loek *******
Steve *******
@Charles ******
name a few so people know
Charles *******
@Steve ******
The usual.
Steve *******
@Charles ******
so you don't know, just here to comment something negative to look cool. Got it 👌
Charles *******
@Steve ******
Obviously you are the guy that knows everything.

And now you know me. Do you realize how ridiculous and stupid your statement is?

Then you should also know all the commercial money transfer companies on the market and not ask me the dumb question to name them all.

If you want to take the time to put together the comprehensive list, then go ahead and do it.

And if you think that I am only here to comment, well then, you got your personal comment on your disrespectful and false accusation.

Have a nice life.
Steve *******
@Charles ******
hey dummy. I asked you to list the other companies that YOU said can do the job. And now you're all hurt and upset because you couldn't mention a single one? Go sit in a corner.
Khun ************
I've had to uninstall the app and reinstall in the past. Maybe 2 years ago. I had the same thing happen to me
Gregory *******
That's why I use bank to bank
Jeff *********
@Gregory ******
Knock on Wood, things could change in an instantđŸ€ž
Matty ****
PayPal business held $18,000 of my money that I was wiring from one account with my name on it to another account with my name on it.

They don't have to give you a reason either.

180 days my money was on hold . 181 they gave me my money back.

I'm highly against third parties after dealing with that 😂
Nikki *********
@Matty ***
I know the feeling,we used to use Paxum bank and they did something similar,leaving me stranded in a foreign country without my money for 6 months for no reason really.They demanded a change of adress as i had been here over 3 months then,which i did and then keep rejecting the utility bill they requested cause the date on it is in Buddhist calendar and not christian dates
.Thai government works on Buddhist calendar only in that department

Nikki *********
Yes,i am South African and doing direct bank transfers now only and there has never been an issue since.It works brilliantly to my Thai bank account
Matty ****
@Nikki ********
Bank of America will wire to a thai bank account for free, and since they have a branch in Bangkok they can send Thai baht directly.
Sean **********
@Matty ***
for free? Do not think so.
Sean **********
@Matty ***
where is BofA branch in Thailand? Was told there was no Bof A here. I know they used to have one when I started travelling to Thailand 30 years ago.
Matty ****
If you get an email like this they won't give you a reason 😂

Nothing illegal both accounts and both cards with my name on it
Matty ****
I've been blocked by wise , western union and MoneyGram

Third party senders don't have to give you a reason why the account is closed..

If you try and send money too frequently they'll close it. And the limits that they say they have are total b*******..

You start going over a few thousand dollars a month they'll ask for receipts, contracts and bank statements to show the money is going..

Bank wires take about 2 days but it's the most safe method of doing it. And it's the most reliable.

Bank of America Platinum check card , or it may be with any of their accounts.. the wiring process is so simple it's the best option
Mark ******
@Matty ***
Yes, years ago, I was blocked across those same platforms. Screw them, opened a Charles Schwab account and smooth sailing ever since.
Terence ******
Sorry for this inconvenience

I use Wise regularly and have never had a problem.

Check you haven’t been Scammed or the website and the website link you used hasn’t been duplicated by scammers. Go to an old email and use the contact detail on that email. Scammer are very convincing with duplicate email links
Coyle ***************
The game don't Stop!
Paddy **********
U r only allowed to send ÂŁ
*****
each day
Paddy **********
Blocked twice on line trying to send money to a bank account in my name from uk to a bank account in my name in Thailand whilst I was there told limit was 10 thousand per day
Steven *********
@Paddy *********
I've done it through wise, from RBS - wise - BKK bank, no problems so far
Jamie ***********
@Paddy *********
limit from UK is 25,000 pounds if online. Can do more via branch
Steven *********
@Paddy *********
I've sent ÂŁ20,000 per day
John ********
@Steven ********
Oh yes, really đŸ„±đŸ„±đŸ„±
Steven *********
@John *******
yes, is that hard to believe or are you just a bit special? . ?.? don't answer we already know
Stuart ***********
@Paddy *********
since when?

I thought you could send up to 2 million baht?
John ********
@Stuart **********
Wise has always had a ÂŁ10,000 a day transaction limit.
Steven *********
@John *******
you're making yourself look like a clown and making up a load of garbage and giving crap advice. đŸ€Ą...
Stuart ***********
@John *******
I sent more than ÂŁ10,000 a few weeks ago via Wise.

Do you pay it into your Wise account before transferring it to your Thai account, perhaps that is the difference đŸ€·
Paddy **********
@Stuart **********
i found this out when I was over in January tried to send 20 grand bank blocked my account said I was sending to much thought I was being scammed etc then told me I could only send 10
Stuart ***********
@Paddy *********
okay, it must have changed.
Paddy **********
@Stuart **********
maybe depends on bank rbs only allows 10 grand each day
Steven *********
@Paddy *********
I am with the RBS and my limit is ÂŁ20k , there are only a certain amount of transfers you can do in a row before they hold it for a check. The more you transfer the longer it takes.
Jake *********
WISE asked me to prove my source of income, sent them my tax return. They keep on asking more proof and bank statements. So I think there is some kind of 'woke' move goibg on in WISE. I am investigating this and will get help from an attorney. I use an account on WISE europe. I advise everyone to be careful with WISE, could be fraud.
Brian *********
@Jake ********
I send money through Remitly every month to partner never had problem goes through in minutes
Steven ******
@Jake ********
you definitely don't understand the meaning of the term 'woke' and it's correct use. I'll give you a hint, this isn't it!
Sean **********
@Jake ********
woke? Please. I feel bad for you but calling it woke?
Ruth *******
@Jake ********
how is everything people don’t like “woke”? Please explain how money laundering relates to issues of racial and social justice.
John ********
@Jake ********
I guess combating crime is woke now in Trump world.
Sean **********
@John *******
Consider who their cult leader is.
Robert ***********
@Jake ********
. People making dumb woke comments out of ignorance. Wise, Western Union, most of the money transfer companies are under immense compliance pressures owing to money laundering. This has been going on for a decade now. They won't tell you what triggers the algorithm but some triggers are a patterns of the sender OR recipient making sending or receiving from multiple people. Technically you MUST have met your recipient IN Person. Even so, the purpose of the transfer can only be to provide direct household support for that person.. Your own bank might be interfacing with the algorithm. THIS HAS NOTHING TO DO WITH WOKE, DEI OR WHATEVER YOUR FAVORITE TRIGGER WORD IS.
Sean **********
@Robert **********
Well said. Guessing he voted for the Big Orange since he is bringing up cult speak.
Robert ***********
@Sean *********
. Yes. I mean vote ones choice but these politicians are putting out trigger words that mindless people parrot without a scintila of context or meaning. Woke was a neoligism coined a half decade ago by a youth movement to protest police brutality. Those young people have moved along in their life. It's an outdated term. The ONLY people slinging this word around are politicians and the peanut gallery parroting it because it keeps them angry.
Sean **********
Rena *********
@Jake ********
For USA peeps. In 2021, Congress changed the IRS rules for business accounts through the American Rescue Plan Act. The IRS requires Cash App and other payment apps to report payments for goods and services on Form 1099-K. You are now taxed on any pay app when you make more than 600 a year in income. My old boss always paid me as a friend to avoid this. But it just went into effect this Tax season.
Wayne ********
@Rena ********
I need a little clarification on that. Is what you’re saying that if I send money to my wife using a cash app like Wise, I am going to be taxed on that money? That doesn’t even make any sense since the money has already been taxed.
Rena *********
@Wayne *******
sorry no maybe I was speaking to the man who blamed it on wokeness. And if you are not in the US it wouldn't matter. Did they send you a fraud email before this happened? You may have missed them sending that. I'm sorry this is happening.
Jon ********
@Wayne *******
her comment is irrelevant. Wire transfers are not taxed as income.
Ken *********
ORIGINAL POSTER
@Jake ********
I ended up using OFX
Johannes *******
@Ken ********
OFX also for invoicing other ppl or other businesses?
Abhishek *******
Scams everywhere it has gotten so bad that they found out indians and chinese were kidnapped taken to cambodia and beaten and forced to be slaves and scam people
David ************
@Abhishek ******
Now thats a conspiracy theory unless you got it from the source ie participants, dont believe anyting you here much less repeat it.
Abhishek *******
@David ***********
it's true world has become really nasty
Abhishek *******
@David ***********
all over news
Robert ******
@David ***********
it has been going on for several years in Cambodia.
Jennifer ******
@David ***********
you don't read the BBC? Never heard of Shwe Kokko?
Chad ***********
@David ***********
this has been reported extensively and is true. The latest was a Chinese actor who was kidnapped and taken to Myanmar to work in a scamming farm.
Geoff *********
@David ***********
Don't you ever watch the news? Last week Thailand shut off power, water and internet to close down scam centres along the border with Myanmar. 120,000 imprisoned scammers freed. They had even kidnapped a Chinese actor. Reported on in many international news feeds, YouTube doco, etc
Graeme ******
I would suggest double checking your wise account so you know it truly has been suspended. Also you might want to talk with your uk bank I assume where you moved the money from to wise and see if they can help if your wise account has been closed.
Ken *********
ORIGINAL POSTER
@Graeme *****
It has been closed , I am in the US.
Michelle *****
@Ken ********
it happened to me as well. Nothing I could do. No amount of proof or pleading made any difference. They asked me where I wanted the remaining funds forwarded and that's what happened. I think possibly any kind of security issue or attempted fraud by an outside party and that's it, you're cut off.
Steve ****************
@Ken ********
open a. charles schwab account. 3 free wire transfers per quarter, and unlimited atm refunds. I use Bangkok bank routing number in nyc with my bkk bank account number
Ruth *******
@Steve ***************
I didn’t know about the wire transfers & that’s great, but this doesn’t help him get his money back. If others are correct and this has happened to multiple people, it’s disturbing.
Steve ****************
@Ruth ******
it's better to not use WISE why pay for shitty service going forward when I'm doing the same thing at no cost?
Ruth *******
@Steve ***************
I get it, but that doesn’t help the OP get his money; does it?
Steve ****************
@Ruth ******
we can't. sounds like he is screwed and needs to move on
Robert ********
@Steve ***************
He might need to open an alternative account yes.

But I would go with revolut or so.

Schwab has an awful exchange rate. Fees are never the reason to use wise, the exchange rate makes the difference ;)
Ron ********
@Robert *******
In defense of Schwab regarding your negative & unfair blanket statement against them, I got an EXCELLENT exchange rate from them in my transfer of the 800K baht visa requirement. Plus the wire fee was TINY.
Robert ********
@Ron *******
Just do a comparison at the same time. Then think again.

I’m stating facts and I’m ready to prove it. I don’t have Schwab anymore (never had personally, but my daughter had), but chatGPT says 0.70 baht difference.

For your 800k the difference would be almost
*****
baht.

But I can accept that you believe getting an excellent rate, because normal banks are a ripoff compared to Schwab.

Edit: forgot to add that wise takes a fee of 44.76 baht per transaction
Ron ********
I really could not care less if you don't accept what I said. I know the deal I got was great for the period of time I done it. Plus they done the transaction quicker than what they said it would take. Carry on.
Mark ******
@Steve ***************
I've been sending from my Schwab account direct to my BKK account in Thailand for 7 years, never a problem. Overseas ATM fees refunded as well.
Graeme ******
Deanna *******
@Graeme *****
maybe someone hacked into your wise account? Check the URLs on email you received messages from too.

If you can still check activity on the account, do that too.
Kim *********
@Deanna ******
since the account is closed it's not possible to check anything on the account 😏
Graeme ******
@Deanna ******
I think you've sent this to the wrong person. I have no issues with wise, I am trying to help the individual asking the question.
Deanna *******
@Graeme *****
you're right. I hope he reads it
Graeme ******
Not sure if this is helpful
Martin *****
I used wise today, money has been transfered within seconds to kasikornbank... i once emailed them got fast reply within hours
Ken *********
ORIGINAL POSTER
@Martin ****
lucky you
Graeme ******
@Martin ****
yes I used wise late last week to Krungthai bank and was transferred in seconds?
Martin *****
@Graeme *****
it's called sepa real-time transfer.. ask your bank if it's available when sent money to wise... u press sent.. then money arrived to kasikornbank after 5 seconds today...
Robert ********
@Martin ****
I doubt it’s SEPA.

- SEPA is free while wise always has fees when sending.

- if I send SEPA between European banks, it’s never within seconds.
Robin ******
@Robert *******
always....
Robert ********
@Robin *****
Errrr “always” what?
Robin ******
@Robert *******
in seconds
Robert ********
@Robin *****
Where in the EU?
Chris *********************
It's been said on here today, the government are even closing bank accounts, due to money laundering, how true it is nobody knows.
Terry ********
@Chris ********************
Wise is not a bank.
Chris *********************
@Terry *******
I'm not daft

I know it's not
Ticha *****************
@Chris ********************
it's true. Some Thai got message to proof manythings at bank and still do not pass. Even though their account are not mule account and amount is equivalent to 40,000 THB. It's operated by Anti Money Laundering Department.
Ken *******
@Chris ********************
just saw it on YouTube and your correct
Peter *********
@Chris ********************
never heard that Average Joes bank accounts have been closed.
Anthony ***********
@Peter ********
an agent told me today that there has been over 300,000 Thai bank accounts closed down and it’s reported that around 1,000,000 Thai bank accounts will be closed down, it’s about money laundering.
Ken *********
ORIGINAL POSTER
@Peter ********
It was my Wise account they closed.
Jonnie *******
@Ken ********
was the value of transfer over 10,000 USD ?

I was told years ago from my Thai bank that any value over 10,000 USD is liable to a higher risk of investigation for money laundering, meaning legit transactions could be delayed, I’m not suggesting your payment has been delayed nor am I suggesting any illegality going on here but if you’ve made regular transfers above the 10k usd then maybe they’ve been monitoring your transactions and thus caused issues.
Kim *********
@Jonnie ******
he said a small amount
Peter *********
@Ken ********
I understood, but his comment was aimed at the latest news on bank accounts in Thailand. I think Thailand has very little say in regards to Wise.
Chris *********************
@Peter ********
look back at some of the posts on here early today, I might have misunderstood but looks like they are closing and investigating some accounts.
Peter *********
@Chris ********************
I would assume a wave of panic if that was true. Let`s see what the future brings. I might have been wrong too :)
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