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Why was my Wise account cancelled after transferring money to Thailand?

Wisemoney transferThailandaccount cancellationexpat financeAustralian Banking
Dec 2, 2021
3 years ago
Rob ********
ORIGINAL POSTER
Hi all

Not visa related but I made it to Thailand from Australia no problem . I decided to use wise for money transfer because they have card to make purchases as well, but yesterday they cancelled my account. Has anyone else had a problem like this
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TLDR : Answer Summary
A user shared their experience of successfully traveling to Thailand from Australia but faced an issue when their Wise account was cancelled after transferring a significant amount of money. The community provides advice on contacting Wise, discusses potential regulations regarding large transfers, and suggests alternative banking solutions for expats in Thailand. There are concerns about whether the cancellation was due to fraud prevention measures and users advise reaching out to the London office for better support.
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Greg **********
I don’t use any of these Apps or process since I was scammed. That’s what happened to me, once I transferred money my account was frozen. Thankfully it wasn’t a lot of money since I used it to test it out. So I do hope for your sake you’ve not been yet another victim of these arseholes…
3 years ago
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Chris ****
If your money is not in your main account it won’t get recognized. That’s why I don’t use the Wise card anymore…just for transfers.
3 years ago
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Anthony ********
I think you will have more success with the London office. Never had a problem with them and they have always resolved any problems quickly. Good luck!
3 years ago
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Joakim ********
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3 years ago
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Zoë *****
Congratulations on making it out of this cukoo clock.
3 years ago
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Kevin ***********
Cancelled or blocked? The latter can be undone.
3 years ago
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Rob ********
ORIGINAL POSTER
@Peter *******
 yes I call and it says has been changed to help centre just go round and round.

I have now called London office and they are looking into it for me
3 years ago
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Rob ********
ORIGINAL POSTER
@Kevin **********
 the money I tried to send came back to my Australian bank today but there is still $70,000bth in the wise account that I can not get to
3 years ago
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Rob ********
ORIGINAL POSTER
@Kevin **********
 cancelled and the Australian phone number has changed so I tells me to go to help line but that is useless now
3 years ago
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Kevin ***********
@Rob *******
 Did they tell you why they cancelled the account or was it just the card?
3 years ago
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Rob ********
ORIGINAL POSTER
@Kevin **********
 I got an email saying that account is paused and the next morning email saying account closed . Have tried to call Australian office but have changed the help number so just going around in circle . Maybe I'll try ringing the USA number for help
3 years ago
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Peter ********
@Rob *******
 Did you ring this number +61 2 8046 6244
3 years ago
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Kevin ***********
@Rob *******
 That's pretty shit. please keep us updated, I was looking at using them myself.
3 years ago
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Kevin ***********
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Brett *********
Was it your first Wise transfer?
3 years ago
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Rob ********
ORIGINAL POSTER
@Brett ********
 no
3 years ago
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Brett *********
@Rob *******
 weird
3 years ago
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Brett *********
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Ryan ****
If you are able to get a credit card when back in Australia, check out this one:

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I've had one for years and never had an issue using it in Thailand for purchases. You get a good exchange rate direct from Mastercard and no extra fees from the bank.
3 years ago
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Rob ********
ORIGINAL POSTER
I think the problem is that I loaded $7000 to wise ?
3 years ago
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Joakim ********
@Rob *******
 read this post about money transfer to Thailand. Might be this that is causing the problem?
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3 years ago
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Joakim ********
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Rob ********
ORIGINAL POSTER
Yes, she told me to send email but hear nothing back . Maybe I sent to wrong email ?
3 years ago
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Jared **********
I saw a post somewhere yesterday about some new measure when incoming amounts over 50k baht are supposed to be reported
3 years ago
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Martin ********
@Jared *********
 I think he just transferred money from his Australian bank to his Wise debit card account. Nothing transferred into Thailand except he carried the card in.

They have reputation for doing this. I have a Wise debit I planned to use in Thailand. It is loaded with Thai baht. Now I wonder if I can rely on it. These cancellations seem pretty random.
3 years ago
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Jared **********
@Martin *******
 I have no idea I’ve never used wise, just seemed like a coincidence setting the post about it then Rob’s problem.
3 years ago
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Greg **********
@Jared *********
 it’s a wise decision not to use wise or similar. Based on my scam experience
3 years ago
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Greg **********
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Bobby ********
Have you called Wise to ask why?
3 years ago
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Greg **********
@Bobby *******
 when I was scammed I had no answer from them at all. I received an email requesting details of my account so they could refund my money. I knew it was a scam since the way the message was written, ie very poor English and spelling … I realised it’s wise not to use anybody else other than my bank
3 years ago
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Greg **********
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