Thanks they just did not want to approve it overnight and I thought they were just tossing it. I have since redone the paperwork, which was all correct and pre-approved . KL seem to have it sorted now, but not sure whether to travel there or go to penang with new paperwork as planned. The mail saying it was approved just arrived this morning. Only issue is KL is an expensive trip and I don't want to go back and get messed around again.